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Salesforce's CRT-261 (Certification Preparation for Service Cloud Consultant) exam is designed for professionals who wish to demonstrate their expertise in implementing and consulting on Service Cloud solutions. This certification exam evaluates the candidate's understanding of Service Cloud best practices, industry-specific applications, and complex service solutions. The exam is designed for individuals who have hands-on experience with the Service Cloud platform and are well-versed in Salesforce's suite of products and services.
>> CRT-261 Valid Exam Question <<
The importance of cracking the Professional Salesforce CRT-261 certification test is increasing, and almost everyone is taking it to validate their skills. CRT-261 Certification Preparation for Service Cloud Consultant has tried its best to make this learning material the best and most user-friendly, so the candidates don't face excessive issues. The applicants can easily prepare from our real Certification Preparation for Service Cloud Consultant Exam QUESTIONS and clear test within a few days.
The Salesforce CRT-261 certification exam is a challenging test that requires extensive knowledge of the Service Cloud platform. It covers a range of topics including case management, knowledge management, service console, service cloud automation, and reporting and analytics. The exam is divided into two sections, with the first section consisting of 60 multiple-choice questions and the second section consisting of five scenario-based questions.
NEW QUESTION # 111
Universal Containers is implementing a CTI solution for its inbound service and support contact center. Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)
Answer: A,D
NEW QUESTION # 112
Which three tasks should be included in a business continuity plan for a contact center? Choose three answers
Answer: B,C,D
NEW QUESTION # 113
Cloud Kicks has implemented a review process for all new knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?
Answer: B
NEW QUESTION # 114
Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?
Answer: A
NEW QUESTION # 115
Universal Containers implemented Salesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.
Answer: A,C
NEW QUESTION # 116
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