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The exam is divided into several sections, each of which covers a different aspect of Cisco's contact center solutions. Candidates will be tested on their ability to design, install and configure chat and email solutions as well as their ability to troubleshoot and maintain these solutions. The exam also covers topics such as integration with other Cisco solutions, security, and best practices for deployment.
The Cisco 500-445 certification exam is a highly sought-after certification for professionals who want to demonstrate their expertise in implementing Cisco contact center enterprise chat and email solutions. This certification is designed to validate the knowledge and skills required to design, configure, and deploy Cisco contact center enterprise chat and email solutions.
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NEW QUESTION # 41
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
Answer: A
Explanation:
The Web server on the WXM (Web Experience Manager) platform is responsible for communicating with Enterprise Chat and Email (ECE) and uses TCP port 8443 for HTTPS connections with cloud connect services. This port is the relevant port for ECE communication and must be open on the firewall for ECE to function correctly.
Reference:
In WXM (Webex Experience Management), the web server communicates with ECE (Enterprise Chat and Email) and the HTTPS connections with cloud connect services are made using TCP port 8443.
The Web server is responsible for handling the incoming web traffic, such as customer chat and email requests, and forwarding them to the appropriate ECE workflow.
TCP port 8443 is a commonly used port for HTTPS connections and is the default port for HTTPS traffic. This port is used for secure communication between the WXM web server and ECE, and other cloud connect services.
NEW QUESTION # 42
What are three steps in a chat process flow? (Choose three.)
Answer: B,C,D
Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.
NEW QUESTION # 43
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
Answer: D,E
NEW QUESTION # 44
Which LDAP URL allows configuration in the properties pane under SSO configuration?
Answer: D
Explanation:
It is the URL used to connect to the LDAP server for authentication during the Single Sign-On (SSO) process. It is a standard URL format that specifies the protocol (ldap), the server name (idap_server) and the port number (3268) used to connect to the LDAP server.
NEW QUESTION # 45
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
Answer: C,E
Explanation:
When configuring the MSSQL service on the database servers, it is important to remove two requirements from the domain account properties. Specifically, the requirement for a smart card for interactive logon and the requirement that the account is sensitive and cannot be delegated must be removed. This will ensure that the MSSQL service runs properly and securely.
NEW QUESTION # 46
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