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The Cisco 820-605 exam tests the candidate’s knowledge and skills in various areas, including customer success principles, customer success strategies, customer success metrics, and customer success operations. The exam also covers topics such as technology and industry trends, customer lifecycle management, and customer advocacy.
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NEW QUESTION # 89
What is the purpose of capturing moments of success with a customer?
Answer: B
NEW QUESTION # 90
Which element evaluates a customer outcome?
Answer: B
NEW QUESTION # 91
A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?
Answer: B
NEW QUESTION # 92
Which sources should be used to uncover customer barriers?
Answer: D
NEW QUESTION # 93
Drag and Drop Question
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION # 94
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