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The GCP-GCX exam is a comprehensive test that covers various aspects of the Genesys Cloud CX platform. The exam covers topics such as contact center architecture, routing and reporting, voice and digital channels, workforce engagement, and analytics. The exam is designed to test the candidate's ability to configure, troubleshoot, and optimize the platform.
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The GCP-GCX exam is based on the latest version of Genesys Cloud CX and covers topics such as designing and configuring call flows, managing inbound and outbound interactions, creating and managing user accounts and groups, and configuring voice and chat channels. Additionally, the exam covers topics such as analytics and reporting, workforce management, and integrations with third-party applications. The exam is designed to be comprehensive and challenging, and passing it requires a thorough understanding of Genesys Cloud CX solutions and their implementation. A GCP-GCX certification provides professionals with a competitive edge in the job market and demonstrates their expertise in the field of customer experience management.
NEW QUESTION # 103
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?
Answer: D
NEW QUESTION # 104
Select the features available in Genesys Cloud CX Architect. (Choose three.)
Answer: A,B,D
NEW QUESTION # 105
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
Answer: D
NEW QUESTION # 106
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
Answer: D
NEW QUESTION # 107
Which of the following is not a Quality Management feature?
Answer: B
NEW QUESTION # 108
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