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NEW QUESTION # 51
What do blue circles in the timeline of a case form represent?
Answer: D
Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseTimeline.html
NEW QUESTION # 52
Which of the following are channels? (Choose two.)
Answer: C,D
Explanation:
Reference:
customer-service-management/concept/configure-csm-omni-channel.html
NEW QUESTION # 53
What one of the following is optional when creating a Catalog workflow?
Answer: B
Explanation:
Explanation
NEW QUESTION # 54
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
Answer: B,C
NEW QUESTION # 55
Which of the following are best practice with regard to data imports? (Choose two.)
Answer: C,D
NEW QUESTION # 56
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