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 What are the duties of a desktop support technician?

• Posted by field engineer July 13, 2021 Filed in Aliens & UFO #desktop support technician  83 views
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   Desktop support technician job description template We are looking for solution-centric desktop support technicians to provide our employees with practical and consistent support. The desktop support technician should receive IT-related issues and then proceed to diagnose and resolve these issues. You must also ensure that our IT infrastructure is maintained on a regular basis. To successfully become a desktop support technician, you must be highly trained in the installation and maintenance of computers and their networks. Reputable desktop support technicians will assess everyone’s computer proficiency and then proceed to customize their services appropriately. Responsibilities of desktop support technicians: • Advise employees on appropriate procedures for handling IT-related queries and suggestions. • Receive and log support requests. • Decide on the most appropriate way to provide help. • Provide IT and related assistance as required or when deemed appropriate. • Set up new desktops, routers, modems, and similar devices. • Perform routine inspections and maintenance of existing facilities. • Update the computer operating system and other important software as needed. • Validate hardware and software purchase and update requests (if applicable). • Advise employees on appropriate training. Desktop support technician requirements: • Associate degree in a computer-centric discipline. • Strong preference is given to relevant bachelor's degrees. • Have experience in a desktop support technician or equivalent position. • Familiar with all TeamViewer functions. • The ability to provide IT assistance in person and remotely. • Excellent installation, diagnosis, upgrade and recovery functions. • Excellent vertical and horizontal thinking. Time management skills • Clear written and verbal communication • Tolerance, flexibility and support • Desktop support technicians can be regarded as the IT ninjas of all organizations; their responsibilities include installing, diagnosing, repairing, maintaining and upgrading computer hardware, peripherals and Equipment to ensure the best performance in the workplace. • Your job description also includes areas to resolve problems accurately and quickly (in person or via electronic communication such as telephone or email). • He/she is responsible for desktop installation and peripheral equipment, and is also responsible for assisting all company employees and stakeholders to resolve any IT-related incidents and requests. • The desktop technician role also includes system updates and patches, which can solve any business-related software issues.