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Freelance desktop support specialist

  • Microsoft Certified Desktop Support Specialists provide technical support to those using Microsoft computer software products and operating systems. They are responsible for identifying and resolving a variety of network and workstation problems, including connectivity issues. They also must stay up-to-date about things such as products and upgrades. They further must handle other hardware and software issues.
    Microsoft Certified Desktop Support Specialists resolve issues related to Windows operating systems and other hardware and software. The Specialists must be able to identify and fix problems quickly.

    The Responsible for troubleshooting desktop environments running Microsoft Windows operating systems
    Providing technical assistance in product evaluations and sourcing
    Installing and configuring software and hardware
    Identifying and resolving issues related to computer and network connectivity
    Working both independently and as a part a team
    Upgrading and maintaining Windows hardware, software, and other applications
    Providing technical support to clarify Windows desktop problems
    Managing and supporting end-user devices, such as desktop systems and other peripheral equipment
    Assisting in testing, analyzing and resolving issues related to Windows operating systems
    Providing enhanced desktop and customer support services
    Many organizations require that Microsoft Certified Desktop Support Specialists have a bachelor′s degree in Computer Science, Information Technology or a related field. Some employers prefer candidates that have prior work experience as well. Others seek professionals that have a master′s degree or a specialization that emphasizes Microsoft Windows.

    MOre info @ desktop support specialist

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