Trend micro works for increased threat protection, and so sometime it may face issues due to any of
reason on your PC. You may have easily gotten trend micro download installation through
www.trendmicro.com/downloadme on your device, but what if you start analyzing that the setup is
showing errors on display. These errors may manifest due to multiple reasons, maybe you have not
downloaded the setup correctly, or setup file has corrupted or missing or any other reason.
Trend micro has then offered Troubleshooting Tool, which is the solution of each issue of installation,
activation or any other issue. One can download the tool from the official site just like downloading
trend micro from www.trendmicro.com/downloadme site. Read the further blog to get valuable
information about launching Trend Micro Troubleshooting Tool.
Trend Micro Troubleshooting Tool helps in following the troubleshooting instructions that are
provided by the Technical Support team. It is the support tool for Trend micro users which leverage
through SPN and Platinum technology with support. It takes a screenshot and sends to support team
so that they can help to resolve the issue related to trend micro download or other error issues.
At first, you need to download and launch the tool.
For Windows, Follow below steps;
Here is the URL from where you can download the tool -
//esupport.trendmicro.com/media/13876277/airsupport_downloader.exe
Click on SAVE FILE.
On the complete download, double-click airsupport_downloader.exe. The program will start
running.
On the User Account Control dialogue appearance, click on YES.
For Mac, you have to install Trend Micro Diagnostic Toolkit;
From Spotlight Search, open Trend Micro Diagnostic Toolkit.
Look for the General tab and under this tab, click on Troubleshoot Now.
It will start downloading.
Install it on completion.
For Windows and Mac, here are the opening and launching procedure to start and open the
Troubleshooting Tool. Follow below;
These three methods you can use to start the Trend Micro Troubleshooting Tool;
If you have windows 10, then follow below steps –
Open “Trend Micro Diagnostic Toolkit”
Go to the Start menu.
Next, go to All Apps and open Trend Micro Security
Open Trend Micro Diagnostic Toolkit.
User Account Control will appear, click YES.
Click onDetails tab and then click on Trend Micro Troubleshooting Tool which maybe 3.
If you have windows 8.1, then follow below steps
Press the Windows key.
Press T key.
Type “Trend” and open Trend Micro Diagnostic Toolkit.
Click onDetails tab and then click on Trend Micro Troubleshooting Tool which maybe 3.
To launch the Troubleshooting Tool from Start Menu, follow the below steps –
If you have windows 10;
Open Start menu.
Go to All Apps.
Open Trend Micro (version).
Next, open trend micro download Troubleshooting Tool.
If you have windows 8.1;
Press the Windows key.
Press T key.
Type “Trend”
Open Trend Micro Troubleshooting Tool and click YES.
When you will launch the setup, wait for the troubleshooting process and then enter Token ID which
you have gotten from Technical Support Engineer. Once you submit the token ID, click on connect
button and solve the issue as per instruction.
Peter Wills is a self-professed security expert, He is expertise in making people aware of the security
threats. His Passion is to write about, cryptography, malware,Cyber security social engineering,
internet. He writes for Trend micro products at www.trendmicro.com/downloadme