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How do I fix error code 15215 in QuickBooks?

  • Have you come across QuickBooks Error Code 15215? It’s a common error code that users encounter while updating QuickBooks to the latest version. It typically shows up while performing payroll updates or during maintenance releases. Upon receiving this error, the server error message may stop receiving or you may only have limited access.

    What is QuickBooks error code 15215?

    QuickBooks error 15215 can be seen while downloading payroll updates. It occurs due to any kind of conflict with another application running in the system, during the payroll upgrade process. The application or software running in the background application might be using excessive bandwidth, ending up in this error. This error is also triggered if the firewall setup blocks the software from connecting with the server.

    What Causes QuickBooks Error code 15215?

    Ø  One or more of the following reasons may cause QuickBooks Error Code 15215:

    Ø  You may be receiving this error due to the incorrect configuration of Microsoft IE.

    Ø  QuickBooks accounting software verifies the signature on company files. This error may occur if any file being downloaded during the update process is unable to verify.

    Ø  This error may appear if QuickBooks Installation is incomplete or inappropriate.

    Ø  Your Windows is virus or malware-infected.

    Ø  Incorrect setup or damaged download of QuickBooks desktop.

    Symptoms of QuickBooks Error Code 15215

    Ø  Checkout the potential signs that indicate that QuickBooks software suffering from Error 15215:-

    Ø  When the QuickBooks error 15215 occurs – it crashes all the active programs & applications

    Ø  System gets corrupted while running the same program simultaneously

    Ø  “Error 15215: Unable to verify digital signature” message is displays

    Ø  Slow & sluggish performance of the windows

    Ø  System responds leisurely to the mouse & keyboard input

    Ø  Computer ‘freezes’ after a fixed time span

    How to resolve QuickBooks Error code 15215?

    Now that we have explored the symptoms and causes of update error code 15215, it is time to find out effective solutions. In order to troubleshoot QuickBooks Payroll error 15215, you can follow any of the below-given methods:

    Method 1: Login as a system administrator

    Ø  Start off with ensuring that your QuickBooks Desktop is closed.

    Ø  Right-click on your QB Desktop icon and select Run as Administrator.

    Method 2: Verify Use TLS 1.0 Settings

    Ø  Close all QuickBooks windows.

    Ø  Open Internet Explorer browser.

    Ø  Click on Tools and select the Internet Options icon.

    Ø  Now, tap on Advanced tap.

    Ø  Now hit click on Advanced Settings and find Use TLS 1.0, Use 1.1, and Use TLS 1.2 options. (Note: You might not find these options on IE old versions).

    Ø  Keep checkbox before Use TLS 1.0 marked and rest to unmarked

    Ø  Click OK and close the Internet Explorer internet options window.

    Ø  Restart your computer for the changes to take effect.

    Ø  Check if any available updates show after the system starts. If there is any update available try to download the update again.

    Method 3: Restart MS Windows in Selective Startup

    Ø  At first, Close your QuickBooks Desktop.

    Ø  In the system, open run windows

    Ø  For Windows XP: You need to click on the start tab and run the icon

    Ø  For windows 7 and vista: You are supposed to click on the start tab and all program tab. Also, click on the accessories tab and run the tab

    Ø  Further, for windows 8 and 10, you need to press Windows + R keys

    Ø  Open Run window (Win dows+R keys) and type MSConfig and hit the OK button.

    Ø  The System Configuration Utility opens. Just allow the configuration window to open.

    Ø  Choose Selective Startup and leave the box before Loading Startup items unchecked.

    Ø  Hit a click on Save and then an OK button.

    Ø  Now Restart your computer.

    Once the restart did! hit a click on the QB Desktop icon to open it and download the current tax table.

    How to Fix QuickBooks Error 15215 Follow the previous steps (from 1 to 4) and then open System Configuration Utility.

    Check the Normal Startup box and tap on the OK button.

    End the process by restarting your computer for changes to take effect.

    This action ensures that the system functions in a normal working environment. In case there are items you want to remove permanently, then you might need to go to the Microsoft website and look for how to clean boot windows.

    In case you were successfully able to download the update by clearing the startup items, this will indicate that one or more of the programs in the startup items are conflicting with downloading the QuickBooks desktop payroll update

    Method 4: Restart the system

    Another method that you can implement in order to get rid of this issue can be to reboot the system. At times, restarting the system works in fixing a few of the bugs, especially the errors related to the internet, network, or printing.

    Method 5: Ensure that the firewall isn’t blocking QuickBooks

    At times, the system firewall might block the QuickBooks software from accessing the server. So, it requires configuring, and the steps involved in this process are as follows:

    Ø  Start by clicking on Control Panel from the Start menu.

    Ø  Further click on the system security, followed by opting for Windows Firewall.

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