Let's talk!

best phone solution for small business

  • click to rate

    On-site telephone systems can use analogue, digital or internet-based SIP (Session Initiation Protocol) lines but it’s worth noting that analogue and digital lines are rapidly being upgraded to SIP lines in UK businesses. The reason for this change is because starting in 2020, BT plans to replace all of its existing ISDN lines with SIP alternatives by 2025.

    A traditional on-site phone system (which is also known as a “pbx” or private branch exchange) is initially the more expensive of the two types of small business telephone systems, due to the cost of the physical equipment required on-site. However, once it has been installed, you only need to pay for your monthly telephone line rental and the calls you make. Therefore, it can be the cheaper option in the long-run, particularly for larger firms.
    voip systemvoip system
    Hosted VoIP Telephone Systems
    A hosted VoIP phone system for small business is provided via the Internet, so the exchange is hosted off-site by the service provider. This means maintenance and repairs to this system are kept to a bare minimum and you’ll only need to buy as many telephone handsets and hosted VoIP licences (also sometimes referred to as seats, extensions or users) to suit your business’s needs.

    One of the biggest advantages of a VoIP phone system for small business is that the initial outlay is much more modest when compared to a traditional on-site system. With a hosted VoIP service, you’ll get access to a telephone system which would have cost you a substantial amount of money to install and have none of the maintenance costs associated with a PBX. For more detailed information, see our blog on the advantages of VoIP systems. The main drawback of a hosted VoIP phone system for small business is that it becomes less cost-effective if you require a large number of users/seats added to the system.
    When it comes to the question of identifying the best phone solution for small business, there isn’t a definitive answer; different companies have different needs. There are a few things that you should consider when choosing a small business telephone system.

    More info: it analyst