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Service Desk Technician | Definition, Job Description & Salary

• Posted by anoop murali January 24, 2019 Filed in Technology #service desk technician job description  540 views
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  The Service Desk Technicians extend technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

  hey test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows. They document user requests and also update client trouble tickets with the current status of the issue. They also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. Technicians should communicate well with non-IT people within or outside the company. Finally, they need to have the capability to make informed decisions quickly.

  The salary for a Service Desk Technician ranges from $15.70 per hour to $20.51 per hour.

  Service Desk Technician | Definition, Job Description & Salary