Microsoft Certified Desktop Support Specialist – Job Role & Mor

  • Microsoft Certified Desktop Support Specialists provide technical support to those using Microsoft computer software products and operating systems. They are responsible for identifying and resolving a variety of network and workstation problems, including connectivity issues. They also must stay up-to-date about things such as products and upgrades. They further must handle other hardware and software issues.

    Microsoft Certified Desktop Support Specialist Job Description

    Microsoft Certified Desktop Support Specialists resolve issues related to Windows operating systems and other hardware and software. The Specialists must be able to identify and fix problems quickly. The other responsibilities include:

    • Responsible for troubleshooting desktop environments running Microsoft Windows operating systems
    • Providing technical assistance in product evaluations and sourcing
    • Installing and configuring software and hardware
    • Identifying and resolving issues related to computer and network connectivity
    • Working both independently and as a part a team
    • Upgrading and maintaining Windows hardware, software, and other applications
    • Providing technical support to clarify Windows desktop problems
    • Managing and supporting end-user devices, such as desktop systems and other peripheral equipment
    • Assisting in testing, analyzing and resolving issues related to Windows operating systems
    • Providing enhanced desktop and customer support services

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